Commitment to Quality

At CenterpieceZoo.com, we take great pride in the quality of our products. Attention to design, materials and safety is our priority. All shipments are carefully inspected before leaving the warehouse.

Defective or Damaged Products

Upon receipt, please inspect your purchase and notify us of any damage, manufacture’s defect or if you received a different product that initially purchased. We will arrange for a prompt replacement or refund.

How to Return/Exchange My Purchase?

If you are not satisfied with your purchase, within 30 days from the ship date, you may return your purchase for a refund of the merchandise value or replacement.

Before you make a return by mail, please contact our Customer Service Department at returns[@]centerpiecezoo.com to receive a Return Authorization Number and shipping instructions.

Please, do not return products without first contacting us. Packages without a Return Authorization Number written clearly on the package cannot be accepted.

Once a return is authorized by our Customer Service Department, please:
- Return the items to the address provided by us.
- Include all original contents (products, manuals, instructions, etc.), original packaging and original invoice/receipt.
- Place the Return Authorization Number clearly on the shipping box.
- Keep your shipping records for the event of loss of shipment. Centerpiecezoo.com cannot be held liable for returned merchandise that does not reach our facilities.

Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with state laws.

Important: Shipping and handling charges are nonrefundable.